OUR PROMISE
We will listen, ask questions to understand, guide and advise you
with transparency and make YOU the priority.
We want you to feel that “we’ll fit right in” with your team.
OUR PROMISE
We will listen, ask questions to understand, guide and advise you with transparency and make YOU the priority.
We want you to feel that “we’ll fit right in” with your team.
Our Agency Promise
We partner with Marketing, PR, Healthcare and HR Agencies in St. Louis and around the nation to help them grow their business by providing quality translation services to their end clients.
Health Outcomes
We are actively involved in improving outcomes for patients through Healthcare Translation Services, Plain Language and Health Literacy Writing and training healthcare professionals on the importance of cultural competency.
OUR AGENCY PROMISE
We partner with Marketing, PR, Healthcare and HR Agencies in St. Louis and around the nation to help them grow their business by providing quality translation services to their end clients.
HEALTH OUTCOMES
We are actively involved in improving outcomes for patients through Healthcare Translation Services, Plain Language and Health Literacy Writing and training healthcare professionals on the importance of cultural competency.
WHAT WE DO
> Language Services Technology Industries
Language Services
Translation
Melissa and the LSI team are stellar and their management skills are impeccable. Communication with Melissa is easy and she and her staff are responsive to the needs of a very complicated program being run by one of my firm’s biggest clients. We appreciate all of their hard work and their endless passion and can-do attitude! Client service is definitely LSI’s strong suit and the quality of their work exemplifies that. Thanks for all you’ve done!
AshleyLanguage Services > Technology Industries
Technology
Industry Technology
Technology used in our industry that benefits you.
Digital Expertise
You create Digital Content for your Client. Now they want it in another language. Here's what you can expect when you Translate and Localize Digital.
Online Surveys
Expect technical recommendations on efficiencies to be gained
The majority of the survey platforms on the market offer you an internal option which enables you to be able to type the translation directly into the platform….which is great if your translators are in-house and their tools work in the platform.
OR you can eliminate cut and paste on your end – as well as additional costs and time.
Font Resolution
Expect well researched expertise to solve your font display and sharing issues
You may want to use some of the new free web fonts when choosing to localize your site and need a recommendation on a font to use. Find out why free web fonts may not always be the best option…
You are now working in InDesign CC and need to share your fonts for typesetting of your assets and not sure if you can. Look to the Font’s Eula!
You may not even be aware that your translated website is displaying characters incorrectly. Fonts may advertise as supporting certain languages…until someone figures out that 1 or 2 characters are corrupted.
WordPress CMS
Expect the right technology to make the job easier on you
Organizations seeking a WordPress Translation Solution now can directly connect with Language Solutions for professional translation services.
WPML is a downloadable plugin for WordPress that manages not only the translation workflow, but also can be configured to manage the translated languages displayed on your website.
Maybe you don’t want the technology though and you want a workaround….we adapt.
Digital Banner Ads
Expect in-depth knowledge on different file formats and how to work with them in translation
Translating and localizing digital banners in dynamic HTML 5 combines various capabilities such as multilingual typesetting, CSS coding, XML processing, validation and browser testing.
Digital Health Apps
Expect experience in moving the patient to better health outcomes
You built it and need a partner that understands what is at stake and can help you deliver full functionality in another language.
Online Portals
Expect certified localization project management that has the expertise to set up a project for translations from a client portal
Out of context. Single strings in a file. May contain variable text. Need to decipher what exactly is to be translated.
… Enhancing the customer experience
Language Services Technology > Industries
Industries
We love bringing LSI’s services to our clients, because it fits perfectly with the strategic, high-value approach they expect from Buck, and no global communication process is complete without addressing the critical issue of localization. LSI takes the foreign language content created for a short-term communication project and turns it into a long-term asset through the use of client-specific glossaries and Translation Memory. Creating value is what keeps our clients connected to us in the long term, they haven’t just spent money on a one-off communication campaign, they have now created a permanent asset for their organization.
GeorgeHOW TO SUCCEED
Localization Maturity
Localization Maturity is about matching your organization’s expectations on global communication outcomes with the right people, processes and technologies. As organizations grow and their localization (translation) needs grow, that organization will have to move through stages of maturity. Our Global Communication Maturity Model™ 2.0 shows an enhanced view of the stages through which organizations will progress when implementing a global communications strategy. Each stage represents a point in time when an organization faces unique challenges that must be met and built upon in order to move forward on their global business path.
Click on the Maturity Model image to enlarge. Then, scroll down for our Online Assessment to place your organization and get Actionable Information, learn about our Quality Process or the Tools to help you Succeed.
How do you get started?
1. Evaluate Current State
Click on our model above for a full overview and then place your organization on the Maturation Model. We find that most of our clients can place themselves very easily by looking at the descriptions of each stage. You can also answer 5 questions in our online assessment below and we will estimate where you are on the map. This assessment will also highlight your risks at that particular stage and outline concrete ways that we can help you.
2. Measure
For most common process issues, we already have meaningful metrics that we can use to evaluate progress. Together with the overall business objectives, we can begin to measure progress on process improvement and initiatives that can help you reach better cost efficiency and move you up the maturity model.
3. Balanced Scorecard Tracking
Great partnerships are based on outcomes. We find the most effective collaborations should revolve around a common set of goals, objectives and preferred outcomes that we should expect from both parties. That is why we follow the Balanced Scorecard approach to define our relationship and to track progress.
4. Control
Continuous process improvement is an important part of this cycle. But it is important to work on SMART goals that are definite in time and can be controlled. Once progress has been made, it is important to control and document the process before moving forward. We can help to define the process that has resulted from the process improvement initiative and deploy this effectively to control the process.
Too many companies focus on the lagging measures such as profit, ROI, etc. When you determine the lagging measures, there is nothing you can do about them. Common sense would tell us we need to go back and examine our historical markers as to how we got there… LSI dedicated an enormous amount of time with a passion toward the education of organizations on this path and the data behind it all is astounding…
G. TuckerCERTIFICATIONS
Language Solutions became HIPAA Compliant in September of 2013. Each employee is trained on our policies and is certified as HIPAA compliant.
Our WBEN certification provides organizations with a supplier diversity program credit for every dollar spent with Language Solutions.
The only St. Louis based Translation Services Firm to have such stringent standards.
Certified as a Female Business Enterprise (FBE) under the Business Enterprise Program (BEP) of Illinois.
ADVOCATING GLOBAL
Eliminating Pain Points in Translation by Starting at the Source
In this post we're going to interpret the adage “an ounce of prevention is worth a pound of cure” as "starting at the source can help eliminate pain points in translation." Preparing content for translation can prevent delays, additional costs and version dilution,...
read moreThe ABCs of Localization
The ABCs of Localization Is it too on the nose to talk about the ABCs of localization? Maybe, but it's good shorthand for building up the basics - and ties it in to language, which is the matter at hand. Often, when talking to people from outside of the industry, I am...
read moreCelebrating the work of a translator
We celebrate the work of a translator, who helps provide the world with a wealth of knowledge.
read moreFive Thoughts on Agile Translation
Agile is becoming an ubiquitous term in business. Here are a few thoughs around the Agile mindset as it relates to the Translation or Localization industry.
read morePatient Education Healthcare Translation
The costs of patient education healthcare translation may seem high, but the costs of neglecting to provide this resource are likely to be even higher. And arguably more importantly, the benefits of patient education healthcare translation can easily outweigh the...
read moreWhat’s Culture Got to Do with It?
You may have heard people say that "karma's a b!+c#," but have you ever heard anyone describe karma in the context of cultural beliefs affecting healthcare outcomes? In our last blog post, we explored the effects of making, or not making, healthcare communications in...
read moreLanguage Access and Limited English Proficiency Speakers
The importance of providing language access to LEP speakers via translated materials, information on one’s language rights, and quality interpreting cannot be overstated.
read moreCulturally Sensitive Medicine
Culturally Sensitive Medicine Culturally sensitive healthcare includes everything from marketing to patient education to service provision. With our focus and expertise on healthcare translations, we have previously written several times on topics such as targeting...
read moreMachine Translation
Machine Translation: What is it? What is machine translation? Machine translation (MT) refers to automatic translation done by a computational engine, or program, which produces “complete” output in the target language based on source language input. It can be...
read moreMachine Translation and Confidentiality
Machine Translation and Confidentiality Machine translation and confidentiality: not a problem often discussed. Once text is typed into a translation engine, such as Babylon, Google Translate or Bing, who owns the translation? When working with a language service...
read moreCross-Cultural Communication
When thinking about cross-cultural communication it is easy to fall into the trap of thinking in stereotypes. Research has shown that – although there are differences between cultures – they are not so straightforward. The three most salient dimensions for studying cross-cultural communication are: power distance, individualism/collectivism, and level of context.
read moreLegal Translation of Discovery Materials
In legal cases where foreign language documents provide the source of legal discovery, the quality of choice of translators can help or hurt the case. But just hiring quality translators with subject matter expertise might not be enough to convince the court about the validity of the translation. Our experience is that the translation accuracy is often used as the main argument for a defending or oppositing party to dismiss the materials. You need an advocate who is able defend the process by which translation quality is determined in court.
read moreRTL Language Direction in CSS – basics
Here are few best practices on RTL formatting that come up from time to time in questions that we get.
read moreProduct Marketing Translation Process
The process of translating product marketing for other markets differs from the process by which we work on other materials because the message is often short and packs a lot of meaning.
read moreIs it Necessary to Outline Fonts in InDesign?
When delivering translated text that is typeset in InDesign, we often get the request to send back the InDesign files to the printer. This is usually not an issue when the translation is set with the same font as the English. However, it’s common practice with Asian languages or languages with complex font layouts for printers to request design files that are outlined.
read moreTranscreation
Transcreation is the process by which a message gets adapted for a foreign or local market in another language, without losing its original intent. This process usually applies best to advertising (taglines, brand messaging or brand names) where a lot of (cultural) meaning is packed into the least amount of content.
read moreGET IN TOUCH
Language Solutions Inc.
230 S. Bemiston Ave., Suite 610
St. Louis, MO 63105
toll-free: 866.231.3461
local: 314.725.3711