OUR PROMISE
We will listen, ask questions to understand, guide and advise you
with transparency and make YOU the priority.
We want you to feel that “we’ll fit right in” with your team.
There is no change in project statuses or deadlines as a result of the pandemic. We have had remote processes in place for a long time and have the technology and infrastructure to support this.
OUR PROMISE
We will listen, ask questions to understand, guide and advise you with transparency and make YOU the priority.
We want you to feel that “we’ll fit right in” with your team.
Our Agency Promise
We partner with Marketing, PR, Healthcare and HR Agencies in St. Louis and around the nation to help them grow their business by providing quality translation services to their end clients.
Health Outcomes
We are actively involved in improving outcomes for patients through Healthcare Translation Services, Plain Language and Health Literacy Writing and training healthcare professionals on the importance of cultural competency.
OUR AGENCY PROMISE
We partner with Marketing, PR, Healthcare and HR Agencies in St. Louis and around the nation to help them grow their business by providing quality translation services to their end clients.
HEALTH OUTCOMES
We are actively involved in improving outcomes for patients through Healthcare Translation Services, Plain Language and Health Literacy Writing and training healthcare professionals on the importance of cultural competency.
WHAT WE DO
> Language Services Technology Industries
Language Services
Translation
Melissa and the LSI team are stellar and their management skills are impeccable. Communication with Melissa is easy and she and her staff are responsive to the needs of a very complicated program being run by one of my firm’s biggest clients. We appreciate all of their hard work and their endless passion and can-do attitude! Client service is definitely LSI’s strong suit and the quality of their work exemplifies that. Thanks for all you’ve done!
Language Services > Technology Industries
Technology
Industry Technology
Technology used in our industry that benefits you.
Digital Expertise
You create Digital Content for your Client. Now they want it in another language. Here's what you can expect when you Translate and Localize Digital.
Online Surveys
Expect technical recommendations on efficiencies to be gained
The majority of the survey platforms on the market offer you an internal option that enables you to type the translation directly into the platform….which is great if your translators are in-house and their tools work in the platform.
OR you can eliminate cut and paste on your end – as well as additional costs and time.
Font Resolution
Expect well researched expertise to solve your font display and sharing issues
You may want to use some of the new free web fonts when choosing to localize your site and need a recommendation on a font to use. Find out why free web fonts may not always be the best option…
You are now working in InDesign CC and need to share your fonts for typesetting of your assets and not sure if you can. Look to the Font’s Eula!
You may not even be aware that your translated website is displaying characters incorrectly. Fonts may advertise as supporting certain languages…until someone figures out that 1 or 2 characters are corrupted.
WordPress CMS
Expect the right technology to make the job easier on you
Organizations seeking a WordPress Translation Solution now can directly connect with Language Solutions for professional translation services.
WPML is a downloadable plugin for WordPress that manages not only the translation workflow, but also can be configured to manage the translated languages displayed on your website.
Maybe you don’t want the technology though and you want a workaround….we adapt.
Digital Banner Ads
Expect in-depth knowledge on different file formats and how to work with them in translation
Translating and localizing digital banners in dynamic HTML 5 combines various capabilities such as multilingual typesetting, CSS coding, XML processing, validation and browser testing.
Digital Health Apps
Expect experience in moving the patient to better health outcomes
You built it and need a partner that understands what is at stake and can help you deliver full functionality in another language.
Online Portals
Expect certified localization project management that has the expertise to set up a project for translations from a client portal
Out of context. Single strings in a file. May contain variable text. Need to decipher what exactly is to be translated.
… Enhancing the customer experience
Language Services Technology > Industries
Industries
We love bringing LSI’s services to our clients, because it fits perfectly with the strategic, high-value approach they expect from Buck, and no global communication process is complete without addressing the critical issue of localization. LSI takes the foreign language content created for a short-term communication project and turns it into a long-term asset through the use of client-specific glossaries and Translation Memory. Creating value is what keeps our clients connected to us in the long term, they haven’t just spent money on a one-off communication campaign, they have now created a permanent asset for their organization.
HOW TO SUCCEED
Localization Maturity
Localization Maturity is about matching your organization’s expectations on global communication outcomes with the right people, processes and technologies. As organizations grow and their localization (translation) needs grow, that organization will have to move through stages of maturity. Our Global Communication Maturity Model™ 2.0 shows an enhanced view of the stages through which organizations will progress when implementing a global communications strategy. Each stage represents a point in time when an organization faces unique challenges that must be met and built upon in order to move forward on their global business path.
Click on the Maturity Model image to enlarge. Then, scroll down for our Online Assessment to place your organization and get Actionable Information, learn about our Quality Process or the Tools to help you Succeed.
How do you get started?
1. Evaluate Current State
Click on our model above for a full overview and then place your organization on the Maturity Model. We find that most of our clients can place themselves very easily by looking at the descriptions of each stage. You can also answer 5 questions in our online assessment below and we will estimate where you are on the map. This assessment will also highlight your risks at that particular stage and outline concrete ways that we can help you.
2. Measure
For most common process issues, we already have meaningful metrics that we can use to evaluate progress. Together with the overall business objectives, we can begin to measure progress on process improvement and initiatives that can help you reach better cost efficiency and move you up the maturity model.
3. Balanced Scorecard Tracking
Great partnerships are based on outcomes. We find the most effective collaborations should revolve around a common set of goals, objectives and preferred outcomes that we should expect from both parties. That is why we follow the Balanced Scorecard approach to define our relationship and to track progress.
4. Control
Continuous process improvement is an important part of this cycle. But it is important to work on SMART goals that are definite in time and can be controlled. Once progress has been made, it is important to control and document the process before moving forward. We can help to define the process that has resulted from the process improvement initiative and deploy this effectively to control the process.
Too many companies focus on the lagging measures such as profit, ROI, etc. When you determine the lagging measures, there is nothing you can do about them. Common sense would tell us we need to go back and examine our historical markers as to how we got there… LSI dedicated an enormous amount of time with a passion toward the education of organizations on this path and the data behind it all is astounding…
CERTIFICATIONS
Language Solutions became HIPAA Compliant in September of 2013. Each employee is trained on our policies and is certified as HIPAA compliant.
Our WBE certification provides organizations with a supplier diversity program credit for every dollar spent with Language Solutions.
The only St. Louis based Translation Services Firm to have such stringent standards.
Certified as a Female Business Enterprise (FBE) under the Business Enterprise Program (BEP) of Illinois.
ADVOCATING GLOBAL
Use a translation provider or ask your associates?
This may be a question you are considering when you are watching your budget and not sure of the benefits of using an external translation provider for the translation of your content. Perhaps you have hired a marketing firm to help you with your strategy. Many...
Eliminating Pain Points in Translation by Starting at the Source
In this post we're going to interpret the adage “an ounce of prevention is worth a pound of cure” as "starting at the source can help eliminate pain points in translation." Preparing content for translation can prevent delays, additional costs and version dilution,...
The ABCs of Localization
The ABCs of Localization Is it too on the nose to talk about the ABCs of localization? Maybe, but it's good shorthand for building up the basics - and ties it in to language, which is the matter at hand. Often, when talking to people from outside of the industry, I am...
Celebrating the work of a translator
We celebrate the work of a translator, who helps provide the world with a wealth of knowledge.
Writing Clearly about COVID-19
Plain Language and COVID-19 Given the rate at which new discoveries are made about the novel coronavirus, writing clearly about COVID-19 is as important as ever. We've written before about providing translations of COVID-19 information, but here we’ll focus on another...
Top Tips on International Pharmaceutical Marketing Translation
Begin at the Beginning International pharmaceutical marketing translation will need to consider 3 main factors: Audience Laws and regulations Source content All 3 of these factors are closely intertwined. Audience matters for a few different reasons. In most countries...
Providing Translations of COVID-19 Information
Access to Information Providing translations of COVID-19 information is a significant step in ensuring that everyone knows how to protect themselves and their loved ones from contracting the novel coronavirus. It seems fair to say that every individual, organization...
Translation of patient education handouts
Organizations need to determine whether they need to implement the translation of patient education handouts and materials as determined by the patient populations they have outreach with and the languages that those patient populations speak. With our specialization...
US Spanish Translations
Have you been tasked with having US Spanish translations done, and aren’t sure where to start? Many non-Spanish speakers wonder if the Spanish spoken in different parts of the world is different, and the matter of US Spanish translations adds further questions since...
Machine Translation
Machine Translation: What is it? What is machine translation? Machine translation (MT) refers to automatic translation done by a computational engine, or program, which produces “complete” output in the target language based on source language input. It can be...
Machine Translation and Confidentiality
Machine Translation and Confidentiality Machine translation and confidentiality: not a problem often discussed. Once text is typed into a translation engine, such as Babylon, Google Translate or Bing, who owns the translation? When working with a language service...
Cross-Cultural Communication
When thinking about cross-cultural communication it is easy to fall into the trap of thinking in stereotypes. Research has shown that – although there are differences between cultures – they are not so straightforward. The three most salient dimensions for studying cross-cultural communication are: power distance, individualism/collectivism, and level of context.
French Translation for Food Packaging for Canada
Official Languages and French Translation for Food Packaging for Canada Even though Canada has a complex linguistic makeup, there are guidelines that clearly outline requirements for French translation for food packaging for Canada. Both French and English are...
Spanish Website Translations and Personas
Spanish website translations involve a lot of moving parts. The translations themselves are obviously a significant aspect of the project, but there’s also the question of design. Do you want your English and Spanish language sites to look identical except for the...
US Spanish Translations
Have you been tasked with having US Spanish translations done, and aren’t sure where to start? Many non-Spanish speakers wonder if the Spanish spoken in different parts of the world is different, and the matter of US Spanish translations adds further questions since...
RTL Language Direction in CSS – basics
Here are few best practices on RTL formatting that come up from time to time in questions that we get.
GET IN TOUCH
Language Solutions Inc.
230 S. Bemiston Ave., Suite 610
St. Louis, MO 63105
toll-free: 866.231.3461
local: 314.725.3711