Our internal measures go beyond client satisfaction. We measure leading indicators of loyalty
Melissa and the LSI team are stellar and their management skills are impeccable. Communication with Melissa is easy and she and her staff are responsive to the needs of a very complicated program being run by one of my firm’s biggest clients. We appreciate all of their hard work and their endless passion and can-do attitude! Client service is definitely LSI’s strong suit and the quality of their work exemplifies that. Thanks for all you’ve done!
We love bringing LSI’s services to our clients, because it fits perfectly with the strategic, high-value approach they expect from Buck, and no global communication process is complete without addressing the critical issue of localization. LSI takes the foreign language content created for a short-term communication project and turns it into a long-term asset through the use of client-specific glossaries and Translation Memory. Creating value is what keeps our clients connected to us in the long term, they haven’t just spent money on a one-off communication campaign, they have now created a permanent asset for their organization.
I first worked with Melissa Wurst in 2008 at which time her company was involved with our department in translation services and other communications that had to meet CMS requirements. We also invited Melissa and her staff to a meeting to educate our department in health literacy. It was easy to form a relationship with Melissa and her team because Melissa is passionate about the value she brings to every person or every company she touches. It’s not about the money, it’s about the impact of excellence that drives Melissa. Trust me when I say Language Solutions will bring something amazing to your company!
Whenever we have a translation project, Language Solutions is my first call. They are as committed to perfection as I am and I can trust that the end result will make me and my clients look good.
Melissa understands the challenges of integrating localization and translation to business practices. She is gifted in explaining the intricacies of the process to clients and works tirelessly with them to make the process as smooth and effective as possible. I greatly respect her hard work and depth of industry expertise, and enjoy working with a professional of her caliber who makes the difficult almost fun!
Too many companies focus on the lagging measures such as profit, ROI, etc. When you determine the lagging measures, there is nothing you can do about them. Common sense would tell us we need to go back and examine our historical markers as to how we got there… LSI dedicated an enormous amount of time with a passion toward the education of organizations on this path and the data behind it all is astounding…
LSI is just what we hoped they would be during our interview process. The good work, thoroughness, and professionalism, especially Jeroen‘s late night emails with the Japanese Visa office is noticed and very much appreciated. Thank you so much for your continued good partnership and patience!